Privacy Policy

Last updated: 30 November 2025

Welcome to Joostenberg Wine Estate. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

When you interact with us, you may provide:

  • Your name

  • Email address

  • Phone number

  • Billing or shipping address

  • Payment details (processed securely by third-party providers)

  • Information submitted through contact forms, newsletter sign-ups, or event bookings

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent on our site

  • Cookies and tracking data

1.3 Third-Party Data

If you interact with our social media, payment gateways, or booking systems, we may receive information from those platforms according to their privacy terms.

2. How We Use Your Information

We use your data to:

  • Process orders, bookings, or enquiries

  • Send newsletters and marketing emails (only if you’ve opted in)

  • Improve our website, products, and services

  • Respond to customer support requests

  • Personalise your browsing experience

  • Comply with legal and regulatory requirements

3. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences

  • Improve site performance

  • Analyse traffic and user behaviour

  • Support features like shopping carts or login sessions

You can manage or disable cookies in your browser settings.

4. Sharing Your Information

We do not sell your information.

We may share your data only with trusted third parties that help us operate our business, such as:

  • Payment gateways

  • Courier services

  • Email marketing services

  • Website hosting providers

  • Booking or reservation platforms

These partners are required to protect your information and only use it for the services they provide.

5. Data Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request corrections or updates

  • Request deletion of your personal data

  • Opt out of marketing communications

  • Withdraw consent at any time

To request any of the above, please contact us using the details below.

7. Email Marketing

If you subscribe to our newsletter, you can unsubscribe anytime using the link in each email or by contacting us directly.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or want to request access to your data, please contact us at:

Joostenberg Wine Estate

Email: winery@joostenberg.co.za

Phone: 021 200 9903