Terms & Conditions

Last updated: December 2025

Welcome to the Joostenberg Wine Estate website (“the Website”). By accessing or using this Website, you agree to be bound by the following Terms & Conditions.

Please read them carefully. If you do not agree with any part of these terms, you should refrain from using the Website.

1. General Information

The Website is owned and operated by Joostenberg Wine Estate, located in Muldersvlei, Western Cape, South Africa.

All content, products and services made available to you on this Website are subject to these Terms & Conditions.

2. Age Restriction

Joostenberg Wine Estate supports the responsible enjoyment of wine.

You must be 18 years or older to purchase wine or access any part of the Website that relates to alcoholic products. By using the Website, you confirm that you meet this requirement.

3. Use of the Website

You may use this Website for personal, non-commercial purposes only.

You agree not to:

  • Copy, distribute, or modify any content without permission.

  • Use the Website for unlawful, fraudulent, or harmful activities.

  • Attempt to interfere with the functionality, security, or integrity of the Website.

We reserve the right to restrict or terminate access if misuse is detected.

4. Product Information & Availability

We take care to ensure that all information, product descriptions, images and pricing displayed on the Website are accurate.

However:

  • Products may vary slightly from photographs.

  • Vintage availability and pricing may change without notice.

  • All products are subject to availability at the time of order.

5. Orders & Payment

By placing an order through the Website, you confirm that:

  • You are legally allowed to purchase alcohol in South Africa.

  • Your payment information is valid and authorised.

All payments are processed securely via approved third-party payment gateways.

We reserve the right to refuse or cancel an order in the event of suspected fraud, stock shortages, or pricing errors.

6. Shipping & Delivery

Delivery is available within South Africa only.

Shipping fees, delivery times and service areas will be displayed during checkout.

Once an order leaves our premises, delivery times may vary depending on courier schedules. We are not liable for delays outside our control, but we will always assist in resolving courier-related issues where possible.

7. Returns & Refunds

If you receive damaged or incorrect goods, please notify us within 7 days of delivery with supporting photographs.

We will arrange a replacement, credit, or refund depending on the situation.

Refunds will be processed using the original payment method.

We do not accept returns on wine that has been opened, consumed, or damaged after delivery.

8. Events, Bookings & Experiences

All event and restaurant bookings (including The Kraal Restaurant, Kraal Events and wine tastings) are subject to availability.

Cancellation policies may vary and will be communicated at the time of booking.

No-shows or late cancellations may result in forfeited deposits or booking fees.

9. Intellectual Property

All text, images, logos, trademarks, videos and other content on this Website are the property of Joostenberg Wine Estate unless otherwise stated.

You may not reproduce, reuse, or distribute this content without written permission.

10. Privacy

We respect your privacy. Personal information collected through the Website is handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

11. External Links

The Website may contain links to third-party websites.

These links are provided for convenience only. Joostenberg Wine Estate is not responsible for the content, security, or practices of external websites.

12. Limitation of Liability

Joostenberg Wine Estate will not be liable for any:

  • Loss or damage arising from the use or inability to use the Website

  • Errors, interruptions, or inaccuracies on the Website

  • Delays in delivery due to factors outside our control

Your use of the Website is at your own risk.

13. Changes to These Terms

We may update or amend these Terms & Conditions from time to time.

Continued use of the Website after changes are posted indicates your acceptance of the updated terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Joostenberg Wine Estate

Email: winery@joostenberg.co.za

Tel: 021 200 9903

Address: Joostenberg Wine Estate, Muldersvlei, South Africa